Return, Refund & Cancellation Policy
Last updated: 2 November 2026
At Jai Virat , we aim to provide a fair and transparent shopping experience. This policy applies to purchases made through https://jaivirat.in.
1. Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us preferably within 7 days of delivery.
Include:
- Your order number and registered contact details.
- A description of the issue.
- Clear photographs of the product and packaging, where available.
An unboxing video may help us investigate, but it is not mandatory. After reviewing your request, we will arrange an appropriate replacement, return or refund. Reporting after seven days does not remove any rights available under applicable law.
2. Change-of-Mind Returns
We do not generally accept returns solely because you changed your mind or no longer require the product.
Personalised products, items specially prepared on request, opened consumable puja materials, and products used after delivery are generally excluded from change-of-mind returns.
These exclusions do not apply where an item is defective, damaged on delivery, incorrect or materially different from its description.
3. Return Process and Shipping Costs
Please contact us before returning any item. We will provide return instructions and the correct return address.
Keep the product, accessories and available packaging safely until your request is resolved. Where the issue is our responsibility, including damaged, defective or incorrect goods, we will arrange return collection or reimburse reasonable return shipping costs agreed with us.
Please do not send products to an unconfirmed address.
4. Order Cancellations
You may request cancellation before your order is dispatched. If cancellation is confirmed before dispatch, the amount paid will be refunded in full.
Once dispatched, we may be unable to stop delivery. Requests involving dispatched goods will be handled under the applicable return provisions above.
If we cancel an order because an item is unavailable or we cannot fulfil it, we will refund the amount paid for the cancelled order or item.
5. Refund Processing
Once a refund is approved and any required return inspection is complete, we will initiate it within 5–7 business days.
Refunds will normally be issued to the original payment method. The time taken for the amount to appear in your account depends on your bank or payment provider.
For a full return caused by damaged, defective, incorrect or misdescribed goods, the refund will include the applicable original delivery charges. For partial returns, the amount and any applicable delivery refund will be explained when the request is approved.
If your refund is delayed, please contact us with your order number.
6. Failed or Duplicate Payments
If an amount is debited but no order confirmation is received, or you are charged more than once, please share the payment reference and transaction details with us.
We will verify the payment and arrange a refund of any confirmed duplicate or unsuccessful-order payment received by us. Payments not received by us may be reversed directly by your bank or payment provider.
7. Puja and Religious Service Bookings
Where puja bookings are offered, please contact us as soon as possible if you need to cancel or change a booking.
Any service-specific cancellation terms will be displayed before payment. If no separate terms are displayed, cancellation before the service or agreed preparation begins will receive a full refund.
After the agreed preparation or service has begun, cancellation requests will be reviewed based on the work already completed and the terms disclosed at booking.
If we cancel a service or cannot provide it as agreed, you may choose a full refund for the unprovided service or an alternative arrangement. Rescheduling requires your agreement.
A completed service is not refundable solely because a particular spiritual or personal outcome was not achieved. This does not exclude remedies for a service that was not provided or was deficient.
8. Complaints and Consumer Rights
We will acknowledge complaints within 48 hours and seek to resolve them within one month of receipt.
Nothing in this policy limits your rights under applicable Indian consumer protection laws. Where a policy term conflicts with a mandatory legal requirement, the legal requirement will apply.
9. Contact Us
Jai Virat Puja Store
Website: https://jaivirat.in
Email: jaiviratpujastore@gmail.com
Phone: +91 8977055319